PART 1 – GENERAL INFORMATION
Our contact details
Agility Parks is the data controller for the personal data we process about you.
You can contact us regarding the use of your personal data via one of the following ways:
- Postal Address: Agility, London Ebor Business Park, Millfield Lane, Nether Poppleton, York, YO26 6PB
- Telephone: 01904 340495
- Email: info@agilityparks.co.uk
Our Data Protection Officer contact details
We do not have a legal obligation under GDPR to appoint a Data Protection Officer. However, a member of our team does oversee our data protection compliance. The various ways you can contact us to discuss any data protection issues or concerns are shown in the “Our contact details” section. How we get your personal data
We generally obtain personal data directly from you when you:- enquire about the facilities and services we offer;
- book and use any of the facilities and services we offer;
- sign up to receive our newsletters and promotional offers;
- apply for a job with us; and
- provide a service to us as one of our suppliers.
If you are coming to a birthday party or corporate event it is likely that we will obtain your name (in some cases this may only be a first name) from the person who has made the booking.
The legal basis to process your personal data
When obtaining and using your personal data we must have a legal basis to do so – this is a requirement of data protection law.
The legal basis we rely on to process your personal data varies depending on the facility you are using and the relationship we have with you, e.g. using the park, attending a fitness class, receiving marketing, applying for a job with us, etc. Generally, we rely on, contractual obligation or legitimate interests to process your personal data. The full details of these and the other legal basis we rely on to process your personal data are given in Parts 2 to 5 of this privacy notice.
We may also need to share personal data when required to do so by law, in such cases the legal basis we will rely on is legal obligation.
Sharing your information
We do not share, sell or rent your personal data to third parties for them to use for their own marketing purposes.
We use some third-party organisations (known as data processors) to process personal data on our behalf to enable us to provide our services to you. When we do use a data processor, we ensure we have appropriate contracts in place with each one that are compliant with data protection laws. The data processor is not allowed to do anything with your personal data unless we have instructed them to do it. They will not share your personal data with any organisation apart from us, unless they are required to do so by law. They will hold it securely and retain it for the period we instruct.
Our data processors include:
- IT servicing and maintenance providers;
- Website host providers;
- Ticket booking provider;
- Card payment provider.
- Payroll provider;
- Pension provider
Transferring personal data outside of the UK and EU
We do not transfer your personal data outside of the UK or the EU.
Children’s information
We collect and process the names and dates of birth of children who use our facilities. We require to know ages of children as we have facilities that are only available for certain age groups.
We may also use images of children using the facilities at specific events to publish on our social media sites to promote such events. We will only publish images where we have obtained the specific consent of the parent/guardian to do so.
CCTV
We operate CCTV on our premises for security and health and safety purposes. We have CCTV cameras on the entrances and exits to our premises and within key internal non-public accessible areas.
We also operate a specific CCTV system that monitors the indoor park area only for health and safety and insurance purposes. We project the live feed of the indoor park area to the big screen in the café so that parents/guardians can enjoy a drink and bite to eat whilst keeping an eye on their children in the park.
Wi-Fi
We operate a free wi-fi service for individuals to use whilst enjoying our park and facilities. To access the wi-fi you will need to provide your email address only. This will only be used to allow you access to the wi-fi network only.
Visitors to our website
In operating our website www.agiltyparks.co.uk we may collect your personal data using various technologies and means, such as:- Internet Protocol (IP) addresses and Web logs; and
- Cookies.
IP Addresses and Web Logs
An IP address is assigned to your computer each time that you access the Internet. This allows your computer to send and receive data. Generally, every time you connect to the Internet, your IP address changes. However, there are some circumstances when your IP address is fixed, for example with some broadband connections. A fixed IP address can be associated with your computer and may, therefore, amount to your personal data.
Web log information is non-personal data that is collected by the computer that hosts the site each time you visit. Examples of the type of information that can be collected using your IP address and/or web log information include details of the date and time that you visited the site and the type of Internet browser and computer operating system that you used. We, including some of our data processors, use your IP address and/or web log information to collect and report aggregate information on how the site is being used and ways in which the site can be improved. Generally, we use Google Analytics to collect standard internet log information and details of website visitor behaviour patterns.
We will always tell you when we collect your personal data through our website.
Cookies
Our website uses cookies, some of which are necessary for functionality, security and accessibility. For all optional cookies we will ask for your consent to use these. To find out more about how and why we use cookies and to change your cookie preference please read our Cookie Policy. Links to other websites
Our website may provide links to websites of other organisations. Our Privacy Notice does not cover how those organisations process your personal data when you visit their website. We advise you to read their Privacy Notices.
Your rights
Depending on the purpose and legal basis we rely on for processing your personal data, there are various rights available to you. You can:- access the personal data we keep about you and be given specific information about the processing. This right always applies regardless of the processing activity we undertake.
- ask us to rectify personal data we hold about you that you think is inaccurate. This right always applies regardless of the processing activity we undertake.
- ask us to delete your personal data but only when specific circumstances apply.
- ask us to restrict the processing of your personal data but only when specific circumstances apply.
- object to the processing when we have relied on legitimate interest to undertake that processing activity and you believe we have infringed your rights.
- transfer your personal data from us to another service provider or give it to you. This right only applies to personal data you have given to us and when the processing is based on your consent or contractual basis and the processing is automated.
We do not undertake any solely automated decision making about you with the personal we process.
You do not have to pay a fee to us to exercise any of your rights. However, if your request is manifestly unfounded or excessive we may either charge a reasonable fee or refuse the request.
We shall respond to a valid request within one month of receiving it.
If you wish to exercise one of your rights, please contact us via one of the methods shown in the “Our contact details” section. How to make a complaint about us to the Information Commissioner’s Office
If you are not happy with how we are processing your personal data or you believe we have not dealt with one of your rights correctly you are entitled to make a complaint to the Information Commissioners Office (ICO). The ICO has several ways in which you can get in touch with them, including post, email, and online forms. For full details how to make a complaint please refer to their website - https://ico.org.uk/make-a-complaint/. Changes to our Privacy Notice
We keep our Privacy Notice under review to ensure it remains accurate and up to date and we reserve the right to modify this policy at any time. Changes to this policy will be posted on this site and you should endeavour to review the policy frequently.
If you have any questions about our Privacy Notice, please contact us us via one of the methods shown in the “Our contact details” section.
This Privacy Notice was last updated in September 2019.